Privacy Policy

Last updated: 18 August 2026

Information We Process

Depending on how you use FIBY, we may process information you provide directly, information generated by the FIBY platform and information reported by an authorised FIBY EA / MT5 installation.

• Identity and contact information such as name, email address, username and permanent FIBY Customer ID.
• Account and security information such as password hashes, login timestamps, IP address, browser / device user-agent information and legal-acceptance records.
• Licence information such as licence key, assigned product, licence status, expiry and assigned MT5 account.
• MT5 / installation information such as MT5 account number, broker or server details, symbol, EA version, set-file version, VPS name / status, terminal status and installation verification information.
• Trading and performance telemetry reported to FIBY, including account currency, balance, equity, floating profit/loss, daily and lifetime EA result, open lots, closed lots, open-position count, trade-count summaries, win/loss-count summaries, basket / zone status, margin percentage, spread, ATR / spacing values and reporting timestamps.
• Diagnostic information such as heartbeat / connection state and EA-reported error information.
• Support, chat, document-access and account-management records created when you use those parts of the service.

FIBY does not require your MT5 master password, broker password or online-banking credentials.

Where Information Comes From

• Directly from you when you create an account, contact support or change settings.
• From the FIBY EA and the MT5 environment when an authorised installation reports to the platform.
• From licence and account-verification activity inside FIBY.
• From normal server, browser and security logs.

Why We Use Information and Our Lawful Bases

Contract / service delivery: creating your member account, providing licensed FIBY access, linking an authorised MT5 account, delivering member resources and providing support connected with the service.

Legitimate interests: platform security, fraud and licence-abuse prevention, troubleshooting, protecting the service, diagnosing reporting faults and improving reliability. We consider the impact on users and limit processing to what is reasonably necessary for those purposes.

Legal obligation: where information must be processed or retained to meet a legal requirement.

Consent: where a genuinely optional activity requires consent, for example optional non-essential cookies or marketing if introduced.

Information Needed to Provide FIBY

Some information is necessary to create and secure your account, validate your licence and connect an authorised MT5 account. If required identity, licence or MT5-account information is not provided, FIBY may be unable to activate or verify the relevant service.

Automated Service and Security Checks

FIBY performs automated licence and installation checks. These checks can allow or refuse software/reporting access when the supplied licence, MT5 account, product or installation does not match the authorised record. These are service and security controls. If you believe a check is wrong, contact FIBY Support so it can be reviewed.

Sharing and Service Providers

We may use trusted hosting, database, email and technical providers that process only the information required to provide their services. We may also disclose information where required by law. FIBY does not sell personal information to advertisers.

International Transfers

Some technology providers may process information outside the UK. Where an international transfer requires a safeguard under UK data-protection law, Paragi LTD will assess the transfer and use an appropriate mechanism where required.

Retention

We keep information only for as long as it is reasonably needed for the purpose for which it was collected. Active account and licence records are generally retained while the service relationship continues. Support, security, telemetry and historical reporting records may be retained after activity ends where needed for troubleshooting, platform integrity, fraud prevention, legal claims, accounting or other legal obligations. Records that are no longer required should be deleted or anonymised in line with the applicable retention process.

Your Rights

Subject to applicable law, you may ask us to access, correct or erase personal information, restrict or object to certain processing, and exercise any other UK data-protection rights that apply. Where processing relies on consent, you can withdraw that consent for future processing.

Data Protection Complaints

If you have concerns about how FIBY or Paragi LTD handles your personal data, you can submit a Data protection / privacy complaint through the FIBY Support form or contact support@fibytrades.com.

We will acknowledge a data-protection complaint within 30 days and will investigate and respond without undue delay. If you remain unhappy after we have responded, you may also raise the matter with the UK Information Commissioner's Office.

Security

We use reasonable technical and organisational measures intended to protect personal information. No website or online system can be guaranteed to be completely secure.

Changes to This Policy

We may update this Privacy Policy when FIBY, our providers or legal obligations change. Where a material change affects how personal information is used, we will take reasonable steps to communicate it.

Contact

Paragi LTD trading as FIBY
Company No. 17179982
Registered office: 20 Wenlock Road, London, Greater London, N1 7GU
Privacy: support@fibytrades.com
Support: support@fibytrades.com